Service and Education

 
 

We define service to include three key elements: Start-up, training, and support of our equipment. Most of our ovens and machines come with a combination of all three. With all of our equipment, start-up is critical: And provided at no additional charge. Basic training is also imperative to operation: And also provided at no additional charge. Support of your personnel is also important to maintaining the operation of the equipment: And we provide basic support at no additional charge.

For customers that require even more support, we also provide a Continuing Service Agreement and individual service visits. To support our efforts, we have added a service team dedicated solely to supporting our ovens and machines, as well as provide much needed service to heating equipment no longer supported by the original manufacturer.

In further efforts to provide more than service, we provide classes as presenters for the Society of Manufacturing Engineers (SME). Our classes include "The Infrared Tutorial," "Infrared by the Numbers," "Combination Curing," and "Dip Molding," which are presented at events like Infrared Technology and Applications, Process Heating, Finishing, and Alternatives to Injection Molding. We have also given classes for customers and partners hoping to educate their personnel even further. As a result, we have developed a wide range of educational materials available to our customers and partners alike.

Our commitment to education comes from our founder, George E. Heath, P.E. Mr. Heath started Thermovation Engineering in 1973. A graduate of Akron University, West Point, and Case, Mr. Heath continually contributed to the industry with several articles in Process Heating, Powder Coating, and Adhesives and Sealants Industry and books including The Infrared Process Heating Engineering Guide, one of the original guides to infrared process heating.